Refund Policy

At Curated Inspiration Boards, we strive to ensure customer satisfaction with all our products and services. This Refund Policy outlines the conditions under which refunds, returns, and cancellations are processed for purchases made through our website at https://curatedinspirationboards.com.

Please read this policy carefully before making a purchase. By completing a transaction on our Site, you acknowledge and agree to the terms of this Refund Policy.

1. General Refund Policy

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer refunds under the conditions outlined in this policy.

2. Eligibility for Refunds

2.1 Digital Products and Downloads

Due to the nature of digital products, refunds are handled as follows:

• Before Download: Full refund available within 14 days of purchase if the product has not been downloaded or accessed
• After Download: Refunds may be considered on a case-by-case basis within 7 days if the product is significantly different from its description or contains technical defects
• Satisfaction Issues: If you're unsatisfied with quality, please contact us within 7 days with specific details for case evaluation

2.2 Subscription Services

For recurring subscription services:

• Trial Periods: Full refund available if cancellation occurs during the free trial period
• First Month: Partial refund available within the first 14 days of subscription activation, prorated based on usage
• After First Month: No refund for subsequent billing periods, but you may cancel at any time to prevent future charges
• Annual Subscriptions: Refund available within 30 days of initial purchase, minus prorated amount for time used

2.3 Physical Products

If we offer physical products (prints, materials, merchandise):

• Defective Items: Full refund or replacement within 30 days of receipt
• Wrong Item Received: Full refund or correct item sent at no additional cost within 30 days
• Damaged in Transit: Full refund or replacement within 14 days of receipt with photo evidence
• Change of Mind: Refund available within 14 days if item is unused and in original condition (return shipping costs borne by customer)

2.4 Services and Consultations

For professional services such as design consultations or custom work:

• Before Service Delivery: Full refund available if cancelled at least 48 hours before scheduled service
• Partial Completion: Refund for uncompleted portions if service is terminated early by mutual agreement
• Unsatisfactory Service: Case-by-case evaluation within 7 days of service completion

3. Non-Refundable Items and Services

The following are generally not eligible for refunds:

• Digital products that have been downloaded and accessed, except in cases of significant defects or misrepresentation
• Customized or personalized products created specifically for you
• Gift cards and promotional credits
• Services already fully rendered
• Products purchased during final sale or clearance events (clearly marked)
• Third-party products or services purchased through our platform

4. Refund Request Process

4.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Email us or use our contact form with your order number and reason for refund
2. Provide Details: Include relevant information such as purchase date, product name, and specific issues
3. Attach Documentation: If applicable, include screenshots, photos, or other evidence supporting your claim
4. Await Review: Our team will review your request within 3-5 business days
5. Follow Instructions: If approved, follow any additional instructions for returns or verification

4.2 Information Required

Your refund request should include:

• Full name and email address used for purchase
• Order number or transaction ID
• Product or service name
• Date of purchase
• Detailed reason for refund request
• Any supporting documentation (if applicable)

5. Refund Processing

5.1 Review Timeline

Request Type	Review Time	Processing Time
Digital Products	3-5 business days	5-10 business days
Physical Products	5-7 business days	7-14 business days
Subscriptions	2-3 business days	5-10 business days
Services	5-7 business days	7-14 business days

5.2 Refund Methods

Approved refunds will be processed using the original payment method:

• Credit/Debit Card: Refund appears in 5-10 business days depending on your bank
• PayPal: Refund appears in 3-5 business days
• Other Payment Methods: Refund timing varies by provider (7-14 business days typical)

Please note that we cannot expedite refunds processed by banks or payment providers. Contact your financial institution if you have not received your refund after the stated timeframe.

5.3 Partial Refunds

In certain situations, partial refunds may be issued:

• Prorated subscription refunds based on usage
• Products with minor defects that don't warrant full refund
• Partial service completions
• Physical products returned with signs of use or missing components

6. Returns for Physical Products

6.1 Return Procedure

If your refund request for a physical product is approved:

1. We will provide a return authorization number and return address
2. Package the item securely in its original packaging (if possible)
3. Include the return authorization number in the package
4. Ship the item using a trackable shipping method
5. Keep your shipping receipt until the refund is processed

6.2 Return Shipping Costs

• Defective/Wrong Items: We cover return shipping costs
• Change of Mind: Customer responsible for return shipping costs
• Damaged in Transit: We cover return shipping costs

6.3 Condition Requirements

To receive a full refund, returned items must be:

• In original condition with all components and packaging
• Unused and unworn (if applicable)
• Free from damage not caused by defect or shipping
• Returned within the specified timeframe

7. Cancellations

7.1 Order Cancellations

You may cancel your order under the following conditions:

• Before Processing: Full refund if cancelled before order processing begins
• During Processing: Cancellation may not be possible; contact us immediately
• After Shipment: Follow return procedure upon receipt
• Digital Products: Cancellation possible before download/access

7.2 Subscription Cancellations

To cancel a subscription:

• Log into your account and navigate to subscription settings
• Click "Cancel Subscription" and follow prompts
• Alternatively, contact our customer support
• Cancellation takes effect at the end of current billing period
• No refund for partial billing periods (except as stated in Section 2.2)

8. Exchanges

We offer exchanges for physical products in the following cases:

• Defective items can be exchanged for the same product
• Wrong size, color, or variant can be exchanged (subject to availability)
• Damaged items can be exchanged for new items

To request an exchange, contact us with your order details. Exchange shipping costs are handled the same as refund return shipping costs (see Section 6.2).

9. Chargebacks and Disputes

We encourage you to contact us directly if you have concerns about a charge before initiating a chargeback with your bank or payment provider.

If you have already initiated a chargeback, please contact us immediately so we can work toward resolution.

10. Exceptions and Special Circumstances

We reserve the right to make exceptions to this policy on a case-by-case basis for:

• Extenuating personal circumstances
• Technical issues preventing normal use of products
• Significant errors on our part
• Long-term customer relationships

All exceptions are at our sole discretion and do not set precedent for future requests.

11. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our Site. Continued use of our Site and services after changes constitutes acceptance of the modified policy.

Purchases made before policy changes remain subject to the policy in effect at the time of purchase.

12. Contact Us

13. Additional Information

13.1 Consumer Rights

This Refund Policy does not affect your statutory rights as a consumer under applicable law. If you are located in the European Union or other jurisdictions with consumer protection laws, you may have additional rights beyond those outlined in this policy.

13.2 Disputes

If you are not satisfied with our resolution of your refund request, you may escalate the matter by requesting to speak with a supervisor or filing a formal complaint. We will work diligently to resolve all disputes fairly and promptly.